When calling Mary Maxim, you don’t have to go through an automated phone system, pressing number prompts just trying to get to a human being. With having both U.S. and Canadian operations, we have 19 representatives in the U.S. and 12 in Canada all available to assist you. Our call center is trained to handle a wide vary of tasks. They can take your order over the phone, answer questions, give recommendations, locate specific vintage patterns, track down a specific yarn, and help with internet orders. Most of our customer representatives are crafty and know at least the basics of knitting or crochet and many other crafty skills. If you need assistance past the basics, then you are referred to our special project assistance team that is made up of a few talented ladies that have advanced skill sets in these areas to guide you through all of your project needs.
We look at the Call Center being the heart of building because it is our direct connection to our customer. With that said, this is our opportunity to listen to concerns, ideas, and any input you may have. Another great aspect of our call center is that we have a wide range of experience from our representatives. Some of our employees have only been here for 4 months all the way to 40 plus years. They all take pride in helping our customers with their needs, problem-solving and making their experience with Mary Maxim the best it can be.
Talking with a few loyal employees that have been with Mary Maxim through several generations told us they have seen many changes over the years. They watched as we first only processed written orders, then moved to phone orders, and now internet orders. Mary Maxim has grown tremendously in the online space and has started by having an online website that we can offer all of our products while being simple and easy to use. Another area that has advanced technologically is with our thousands of vintage patterns that Mary Maxim was built on, being digitized to be made available for online download. In addition to our website, we have also expanded in the online world by now selling our products on Amazon, Ebay, and Walmart, with the hope that we are giving the best experience for our customers.
We are a loving family driven company. We all pull together to support one another and work as a team. Call into our call centers anytime at 1(800) 962-9504 for U.S. and 1(888) 442-2266 for Canada with any questions or help that you may need. Hopefully, you can experience all of the valuable qualities that we see in our call center!
Please subscribe and stay tuned next week to learn how our research and development team works!